If you cannot find the information you are looking for, or need to contact us urgently, please do not hesitate to e-mail customer services at sales@paisleypersonalised.co.uk

Using this website indicates that you accept the following Terms and Conditions:

Paisley personalised  is operated by Henderson media services limited, a sign and print company based in Scotland

Our registered office is 9 Glasgow Road, Paisley, Scotland, PA1 3QS

Any reference in these terms and conditions to “we” or “us” refers to Paisley personalised

HOW TO ORDER

Purchase goods securely online at www.paisleypersonalised.co.uk  We use a secure payment processing platform  via BACS

We accept most forms of card payment.

Please note that we will not despatch goods until payment has been received.

We will send you an order confirmation e-mail on successful completion of your order detailing items purchased and the delivery address selected.

When we despatch your order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
When goods are not available ;
Where we cannot take payment ;
If there has been a pricing or product description error ;
If the order is to be delivered outside of the United Kingdom. 

YOUR CARD SECURITY

We guarantee that you will be able to shop with complete confidence. Your card details are encrypted by the BACS system Payments and are not accessible by anyone. Once you have placed an order you will be sent an e-mail confirmation from us. Please add sales@paisleypersonalised.co.uk to your safe senders list, otherwise our e-mails may be automatically placed into your junk folder by some spam filters.

All our prices include the VAT were applicable.

We deliver our goods by Royal mail or Parcel force and all deliveries are recorded and require a signature on delivery.

For ALL returns, please send an e-mail to sales@paisleypersonalised.co.uk stating your order number and reason for return. We will then send you a returns number and full instructions by e-mail.

If you are not satisfied with your purchase, or it is damaged you may be able to return it too us, we do not accept liability for items damaged in transit, we will only accept a personalised product as a return if the product has been ie miss spelt by us or damaged by us or faulty garment from us,  you are responsible for the return postage cost, obtaining proof of posting and we also advise that you insure your parcel sufficiently should the item go astray in transit.

All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 7 days to sales@paisleypersonalised.co.uk to let us know and we will arrange a full return or  a refund, or an exchange and provide you with instructions on returning the item. Similarly if for some reason an order has not been received, you must inform us of this within 7 days of despatch in order for us to investigate further.

Please note, unless faulty, we cannot accept returns of any personalised items as these have been made to order.

If for some reason an item is returned to us by Royal Mail (e.g. incorrect address or ‘not called for’) we will contact you to arrange re-delivery (chargeable at our standard rate) However, we can only hold items for a maximum of 4 weeks. If we have not heard from you in 4 weeks the item will be disposed of.

Please ensure that you have provided us with the correct personalisation details (e.g. names/dates etc) as we cannot be held responsible for mistakes that you have made on your order in personalisation detail. Some of our products go to manufacture immediately, so errors in personalisation provided on your order often cannot be corrected once ordered so it is vital that you check your order thoroughly before confirming payment. We will of course help as much as possible to correct errors made.

Please note that occasionally our products may be subject to slight changes in the manufacturing process, design, colours or personalisation process.  This is due to unavoidable changes brought about by our suppliers or our own improvements to the personalisation process. Wherever possible we will try to make these changes clear on the product pages of our website.

Order cancellations must be made in writing to sales@paisleypersonalised.co.uk, quoting your order number within 24 hours  starting the day on which the item is ordered as we tend to proccess our orders within 24 hours.

Where goods have already been dispatched to you, the goods must be returned to us in accordance with our Returns Policy.

We reserve the right to cancel your order at any time and issue a full refund.

This does not affect your statutory rights.

NEED ANY HELP?

We are proud of our high level of customer service. If we can be of any help to you at all then please do not hesitate to e-mail us on sales@paisleypersonalised.co.uk and we will respond quickly.

Henderson media services Ltd., registered in Scotland  Company registration number SC296821. VAT Reg. No: GB 880460226