Refund and Returns Policy

Terms & Conditions|Refund policy

If you cannot find the information you are looking for, or need to contact us urgently, please do not hesitate to e-mail customer services at sales@paisleypersonalised.co.uk

Using this website indicates that you accept the following Terms and Conditions:

Paisley personalised  is operated by Henderson media services limited, a sign and print company based in Scotland

Our registered office is 9 Glasgow Road, Paisley, Scotland, PA1 3QS But work from our home workshop.

Any reference in these terms and conditions to “we” or “us” refers to Paisley personalised

HOW TO ORDER

Purchase goods securely online at www.paisleypersonalised.co.uk We use a secure payment processing platform via BACS
PAYMENT

We accept most forms of card payment via telephone orders.

Please note that we will not despatch goods until payment has been received.

We will send you an order confirmation e-mail on successful completion of your order detailing items purchased and the delivery address selected.

When we despatch your order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
When goods are not available ;
Where we cannot take payment ;
If there has been a pricing or product description error ;
If the order is to be delivered outside of the United Kingdom.

YOUR CARD SECURITY

We guarantee that you will be able to shop with complete confidence. Your card details are encrypted by the BACS system Payments and are not accessible by anyone. Once you have placed an order you will be sent an e-mail confirmation from us. Please add sales@paisleypersonalised.co.uk to your safe senders list, otherwise our e-mails may be automatically placed into your junk folder by some spam filters.

PRICING AND VAT

All our prices will have the VAT added were applicable.

DELIVERY

We deliver our goods by Royal mail or Parcel force and all deliveries are recorded and require a signature on delivery.

RETURNS POLICY

For ALL returns, please send an e-mail to sales@paisleypersonalised.co.uk stating your order number and reason for return. We will then send you a returns number and full instructions by e-mail.

If you are not satisfied with your purchase, or it is damaged you may be able to return it to us, we do not accept liability for items damaged in transit, we will only accept a personalised product as a return if the product has been ie miss spelt by us or damaged by us or faulty garment from us,  you are responsible for the return postage cost, obtaining proof of posting and we also advise that you insure your parcel sufficiently should the item go astray in transit.

All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 7 days to sales@paisleypersonalised.co.uk to let us know and we will arrange a full return or  a refund, or an exchange and provide you with instructions on returning the item. Similarly if for some reason an order has not been received, you must inform us of this within 7 days of despatch in order for us to investigate further.

 

Please note, unless faulty, we cannot accept returns of any personalised items as these have been made to order.

 

If for some reason an item is returned to us by Royal Mail (e.g. incorrect address or ‘not called for’) we will contact you to arrange re-delivery (chargeable at our standard rate) However, we can only hold items for a maximum of 4 weeks. If we have not heard from you in 4 weeks the item will be disposed of.

 

Please ensure that you have provided us with the correct personalisation details (e.g. names/dates etc) as we cannot be held responsible for mistakes that you have made on your order in personalisation detail. Some of our products go to manufacture immediately, so errors in personalisation provided on your order often cannot be corrected once ordered so it is vital that you check your order thoroughly before confirming payment. We will of course help as much as possible to correct errors made.